Terms of Service
These Terms of Service (“Terms”) govern your use of Denize, a service operated by Sublien LLC (“Denize,” “we,” “us,” or “our”). By accessing or using our platform you agree to these Terms.
1. The Service
Denize processes invoices for construction companies using Procore. It extracts invoice fields, suggests projects, vendors, cost codes and cost types, and prepares Direct Costs or commitment invoices for human review and user-directed submission to Procore. Denize does not make payments or create purchase orders or subcontracts.
2. Accounts
You sign in through Procore OAuth using your own Procore account. Access to company data also requires Denize company ownership or accepted team membership. You must have current Procore access and be authorized to act for that company. Denize does not receive your Procore password.
3. Subscriptions & Billing
Sublien LLC sells Denize annual subscriptions, quoted according to your company’s agreed annual construction volume (ACV) tier. Each subscription includes unlimited processing of the subscribed company’s own business invoices, unlimited internal users and onboarding at no separate fee, subject to these Terms and the agreed offer. Each additional Procore company requires its own subscription. Invoice Check is a separate product quoted by monthly volume.
Your written offer and checkout identify the company covered, ACV tier, first-term price and renewal price. Payment is collected in advance through Stripe. The annual subscription term begins when the initial payment succeeds and renews automatically at the agreed renewal price unless canceled before renewal. We email the billing contact 30 days before renewal. Setup and use require the necessary Procore access and company identity verification. Signing in alone does not start a subscription.
Cancel before the next renewal to prevent the next charge. Access continues through the paid service period. Existing subscriptions and written orders accepted under earlier terms retain their agreed prices, invoice allowances, packs and billing terms until renewal or a change agreed with the customer; this publication does not automatically migrate them. Contact Denize for billing changes or cancellation.
3a. Assisted ACV Refunds & Cancellation
For an assisted unlimited ACV subscription, the annual service term begins when the initial payment succeeds. The initial-term refund reporting window begins when we send the post-payment welcome email to the billing email address provided at checkout, not when you open or reply to it, complete setup, attend onboarding, or first use Denize.
To qualify for a conditional setup refund, you must report to support@denize.ai, within seven calendar days after that welcome email is sent, a material issue that prevents the invoice-processing workflow agreed in your offer. You must provide the access, documents and cooperation reasonably needed to investigate the issue and allow Denize a reasonable period to resolve it. If Denize cannot resolve that qualifying issue within a reasonable period, we will refund the initial subscription payment and end the subscription. A timely report remains eligible for review while we investigate; the issue does not need to be resolved within the seven-day reporting window.
A change of mind, non-use, or customer delays in replying, providing required Procore access or invoice documents, or scheduling onboarding do not qualify for a refund and do not postpone or extend the reporting window. This is a conditional setup remedy, not an unconditional money-back guarantee.
Except for that initial-term remedy, billing-error corrections, refunds required by applicable law, or exceptions Denize expressly approves, subscription payments, including renewal payments, are non-refundable and unused time is not refunded. You may cancel before the next renewal to prevent the next charge; access continues through the paid service period. Nothing in this policy limits rights that cannot lawfully be excluded.
4. Invoice Processing
Unlimited ACV subscriptions do not have numerical invoice allowances or require invoice packs. File, security and provider limits still apply, including a maximum of 20 pages per invoice document. Processing requires an active paid service period and may pause when it expires. Existing allowance-based subscriptions remain subject to their agreed limits until changed by agreement.
4a. Unlimited ACV Plans & Fair Use
Unlimited invoice processing covers your company’s own business invoices under the agreed ACV pricing tier. It excludes resale, processing invoices for unrelated businesses, non-invoice workloads, and automated activity intended to bypass service controls.
High legitimate invoice volume alone is not misuse. We may temporarily restrict abusive activity that threatens service availability and will contact you to resolve it. No overage charges apply without your prior agreement.
5. Team Members & Data Ownership
Paid subscriptions include unlimited internal users at no added seat cost. Each subscription covers one Procore company with its own billing; each additional Procore company requires its own subscription. Membership is assigned separately for each Procore company, and access to one company does not grant access to another. Each person signs in through Procore OAuth and must also have Denize access to the selected company.
- Ownership: All invoices and history processed under a shared plan are owned by the company (the Procore company’s Denize account), regardless of which team member initiated the upload. Invoice records remain with the company when a member leaves.
- Review before submission: Denize requires user review and explicit confirmation before an invoice is submitted to Procore. By clicking submit, the user confirms they reviewed the extracted data and suggested matches.
- Leaving a team: Removing a member ends their Denize access for that company only. Their access to other companies is unaffected, and invoice history stays with the company.
- Responsibility: The company subscription owner is responsible for the activity of members invited to that company.
6. Acceptable Use
You may not use Denize to process fraudulent invoices, circumvent the terms of service of Procore, reverse-engineer or scrape our platform, or use the service for any unlawful purpose. We reserve the right to suspend accounts that violate these rules.
7. AI Accuracy & Human-in-the-Loop
Denize uses artificial intelligence to extract and match invoice data. While we strive for high accuracy, AI-generated outputs may contain errors (“hallucinations”), including incorrect amounts, vendor names, cost codes, or allocations.
- User Responsibility: You maintain final approval authority. You are responsible for reviewing all processed invoices for accuracy — including amounts, line items, and cost codes — before submission.
- Risk: Incorrect invoice data can affect billing, payment timing, and project budgets. Do not submit an invoice until the source document and the proposed values agree.
8. Third-Party Platform Dependency
Denize depends on the availability of Procore and its API. We are not responsible for downtime, data loss, failed submissions, or errors caused by Procore, changes to its API, its permissions and rate limits, or its infrastructure.
9. Availability
We use commercially reasonable efforts to keep Denize available, but maintenance, provider outages, and urgent security work may interrupt access. When practical, we may communicate material service changes in advance.
10. Intellectual Property
Denize and its underlying technology are owned by us. You retain ownership of all invoice data and documents you upload. You grant us a limited license to process your data solely to provide the service. We do not claim ownership of your content.
11. Account Termination
We may suspend or terminate access if you violate these Terms, engage in fraudulent activity, or fail to pay amounts owed. Data access and deletion after closure depend on operational backups, security requirements, and legal retention obligations.
12. Indemnification
You agree to indemnify, defend, and hold harmless Denize and its officers, employees, and agents from and against any claims, liabilities, damages, or expenses (including legal fees) arising out of: (a) your use of the service; (b) your violation of these Terms; or (c) invoices or data you submit to Procore through the service.
13. Limitation of Liability
Your warranties, remedies, and any limits on liability depend on applicable law. Nothing in these Terms excludes rights or liability that cannot lawfully be excluded.
14. Governing Law & Venue
These Terms are governed by the laws of the State of Texas, United States. Any disputes shall be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction there.
15. Changes to These Terms
We may update these Terms as the service changes. When practical, we will communicate material changes by email or in the application and identify the updated effective date. If renewed consent is required, you will be asked to accept the updated Terms before continuing to use the service.
16. Contact
Questions about these Terms: use the Denize contact form.
Mailing address: Sublien LLC, 5900 Balcones Drive STE 100, Austin, TX 78731, USA.
Privacy Policy
This Privacy Policy explains what personal information Sublien LLC collects through Denize, how we use it, and your rights regarding that information.
1. Information We Collect
When you sign in with Procore we receive your Procore user ID, name, email address and login, and the IDs and names of the Procore companies your login can access. We store your Procore OAuth access and refresh tokens in encrypted form and use them only to act for you in Procore: reading the projects, vendors, commitments, budgets, cost codes and related data needed to code an invoice, and creating the Direct Costs and commitment invoices you approve. We collect the invoice documents you upload or email to Denize, the data extracted from them, your review and matching decisions, and the invoice history of each company. For billing we store your Stripe customer and subscription identifiers and payment status; Stripe processes card details, which we do not receive. We also record usage counts, sign-in sessions, and the technical and security logs needed to operate and protect the service. The Denize iPhone app can lock with Face ID, Touch ID or your device passcode; that check happens on your device and Denize never receives biometric data. When you request a demo or contact us, we collect the name, work email, phone number, company and details you provide, and use them only to respond.
2. How We Use Your Information
We use your information to operate and improve Denize, process your invoices and submit them to Procore, manage subscriptions and billing, protect the service, and provide customer support. We do not sell personal information.
3. Third-Party Services
We share data with trusted third parties only as necessary to provide the service:
- Procore — sign-in, reading company and project data, and creating the Direct Costs and commitment invoices you approve
- Stripe — payment processing and subscription management
- Vercel AI Gateway, OpenAI and Anthropic — AI invoice extraction and matching, routed through the Vercel AI Gateway to OpenAI or Anthropic models under each provider’s API terms and configured data controls, with response storage disabled
- Neon — database hosting
- Vercel — application hosting, Vercel Blob storage for encrypted pending attachments, and cookie-free web analytics
- Document scanning provider — malware scanning for uploaded invoice files when the scanner is configured
- Resend — transactional and support email delivery
- Mailgun — inbound invoice email routing and attachment delivery
- Cloudflare Turnstile — bot and abuse prevention on public forms using browser and network signals, not form entries
4. Data Retention
We retain account, invoice-history, security, and billing records for as long as reasonably needed to provide the service, maintain audit and security records, resolve disputes, and meet legal obligations. Pending invoice attachments are removed after they are submitted or dismissed, subject to operational backups.
We permanently retain each terms acceptance as an audit record, including the accepted policy copy and version, your name and email at acceptance, the date, IP address, and browser. These records remain after account closure and cannot be edited or deleted through the service.
5. Security
We use encrypted connections (HTTPS), encrypted private storage for pending invoice attachments, secure session cookies, and access controls. No method of transmission or storage over the internet is 100% secure.
6. International Transfers
Our service providers process data primarily in the United States and may process limited data in other locations where they operate. We use providers under service agreements and data-processing terms that include security and confidentiality requirements and, where applicable, recognized cross-border transfer safeguards.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete personal data, and to object to or opt out of certain processing. To make a request, use the Denize contact form.
8. Children’s Privacy
Denize is intended for business use only and is not directed at anyone under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy as the service and its providers change. When practical, we will communicate material changes by email or in the application and update the effective date shown on this page.
10. Contact
Privacy questions or requests: use the Denize contact form.
Mailing address: Sublien LLC, 5900 Balcones Drive STE 100, Austin, TX 78731, USA.